An email notification will be sent to you when an upload has failed or when a file has completed processing. Here are the reasons that can cause the processing job to fail:
| Reason | Description |
|---|---|
| Maximum file size exceeded | Ensure the file does not exceed 2GB. |
| Exceeds maximum record size | Ensure the number of records does not exceed 1 million. |
| No valid data row found | Potential issues:
|
| Email column not found | The 'email' column header was not found. Ensure that your file contains 'email' column header. |
| There were some error(s) processing the job | Can be caused by an internal exception error. Please try resubmitting the file or contact your local support team if the problem still exists. |
| Insufficient credit | Your account is running out of credits. Please contact your account manager for more information. |
| License disabled | Your license has been disabled. Please contact your account manager for more information. |
