If you're an existing customer, please quote your account reference when you contact us. Check the status page for the current status of our services.
Availability: 24 hours a day, 7 days a week.
Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney)
Address: Serasa Experian
Av. das Nações Unidas, 14.401 – Torre C-1 – Cond. Parque da Cidade Conj.
São Paulo, SP
Availability: 09:00 - 12:00 and 13:00 - 17:00 (except for weekends and public holidays).
Call: +33 (0)1 70 39 43 43
Welcome to Experian Data Quality, we're delighted to have you as a customer!
Here's an overview of the support and service framework for our customers in the United Kingdom.
When you join us, you'll hear from the Customer Success team, might get help from Customer Support and be assisted by our Professional Services team for any additional deliveries:
Within the first month of signing, your dedicated Customer Success Manager (CSM) will set up an introductory call to discuss your requirements and needs. They will be your main point of contact and have regular check-ins throughout your contract. Feel free to contact them at any point.
Depending on your products and requirements, you may need some consultancy. A Delivery Consultant will get in touch to discuss timescales for the upcoming project and arrange a kick-off meeting. From this initial contact, Delivery Consultants have a 2-week lead time, allowing any prerequisites to be met and all appropriate resources aligned. Once your delivery is complete, the Professional Services team will take over and obtain your sign-off. At this point you'll be asked to complete a short survey to help us improve in the future.