We use cookies and similar technologies for various purposes in the following applications:
The main cookies used in our web applications are as follows:
| Cookie Type | Details |
|---|---|
| Analytics | These cookies help us to improve the website over time, by giving us insights into how the various sections of the website are used and how users interact with the website. The information collected is anonymous and statistical. |
| Authentication | These cookies are used to identify unique visitors to the website. If you log in to the website, these are the cookies that allow us to remember who you are so that we can provide you with access to pages personal to you, for example your account pages. These cookies help keep your visit to the site secure. |
| Session | These are cookies that are designed to ensure that your visit to the website is as smooth as possible. Their main uses are:
|
Most web browsers automatically accept cookies. However you do not have to accept cookies and you can, should you choose to at any time, reject or block the use of cookies and delete all cookies currently stored on your device. You can find out how to do this for your particular browser by clicking “help” on your browser's menu, or by visiting: www.allaboutcookies.org.
Please be aware however that if you chose to block cookies you may not be able to access certain features of this web site.
We may allow third party organizations to set cookies using this website in order to deliver services. If you would like more information about the cookies used by these third parties, as well as details on how to opt-out, please see the table below.
| Cookies | What the cookies are used for | Applicable applications |
|---|---|---|
| Google Analytics _ga _gid |
We use Google Analytics to give us insights into how our customers interact with our portals and products. To obtain these insights, Google Analytics uses a number of cookies. The information collected is anonymous and statistical. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers. |
Self Service Portal, Capture Application, Clean Application, Community Forum, User Documentation, Service Status, Aperture Data Studio |
| Microsoft Application Insights ai_authUser ai_session ai_user |
We use Microsoft Application Insights to detect performance anomalies and provide analytics tools to help diagnose issues and to understand user behaviour. | Self Service Portal |
| Microsoft Azure Active Directory B2C DT JSESSIONID sid activate_ca_modal_triggered ao autolaunch_triggered oktaStateToken proximity_* t x-ms-cpim-* xids |
We use Microsoft Azure Active Directory B2C (Azure AD B2C) for our Single Sign-on (SSO) authentication. This service uses cookies to manage and maintain user sessions during authentication and authorization processes. | Self Service Portal, Capture Application, Clean Application, Community Forum |
| Higher Logic Vanilla Forums vf_[your-site]_* *-tk *-Vv *-vA __vnf vf-*-sid _cf* |
Vanilla Forums powers the discussions on our Community Forum. All the cookies used by Vanilla are Tracking and Session cookies. vf_[your-site]_* - This cookie means a user is logged in. *-tk - This token is anonymous and is used for CSRF protection. *-Vv - This token is anonymous and is used to track visits. *-vA - This token is used for Analytics tracking and is anonymous for EU users. __vnf - This is the Troll Management cookie. It is not anonymous and does persist after logout. It's not used by anything except Troll Management. It is only initially assigned when users log in, not users who remain as guests. vf-*-sid – This is a session cookie. _cf* - These are Cloudflare cookies. |
Community Forum |
| Imperva Web Application Firewall incap_* nlbi* visid_incap_* |
We use the Imperva Web Application Firewall to provide essential website security. | Self Service Portal, Capture Application, Clean Application, Community Forum, User Documentation, Service Status |
| Google reCAPTCHA _GRECAPTCHA |
These Google cookies are part of the Google reCAPTCHA service used by our Service Status' subscription functionality and are essential. | Service Status |
| OneTrust Cookie Consent eupubconsent OptanonAlertBoxClosed OptanonConsent |
OneTrust is a widely used cookie consent and privacy management platform that we use to comply with global privacy regulations like GDPR, CCPA, and others. It sets its own cookies to remember user consent and to enforce consent preferences. | Self Service Portal, Community Forum, User Documentation, Service Status |
| Drift Chat drift_aid drift_campaign_refresh drfitt_aid |
Drift Chat is a conversational marketing and sales platform that enables real-time communication between website visitors and businesses. It uses cookies to enhance user experience, personalize interactions, and maintain session continuity. drift_aid - Anonymous identifier to tie a visitor to their Drift profile. drift_campaign_refresh - Session identifier to manage campaign logic. driftt_aid - Necessary for chat-box functionality; similar to drift_aid. |
Self Service Portal |
| Whatfix wfx_unq |
Whatfix is a Digital Adoption Platform (DAP) that helps improve user engagement and productivity by providing in-app guidance, training, and support. It uses cookies to help maintain user sessions and preferences as well prevent cross-site request forgery. Whatfix provide further details on their website. | Self Service Portal, Aperture Data Studio |
