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Install client only

To install the Experian Pandora client to connect to a remote server, follow these steps.

Run the installer

  1. Navigate to the folder in which you downloaded the installer.

  2. Double-click the .exe file and run through the installer.

  3. On the Installation Type dialog, select whether you want the product to be available for everyone on the machine, or just for your user profile.

  4. On the Choose Setup Type dialog, select Custom.

  5. Select Client only.

  6. Click Finish to complete installation wizard. You will now need to connect to the server.

Open the Experian Pandora client to connect the client to the server

  1. From the Start menu, click Experian Pandora Client <version>.

  2. In the pop up dialog, enter the server address and port number, your credentials and click Login. The default credentials are:

    username: administrator
    password: administrator

    We recommend that you change the default credentials immediately after initial installation (in the Experian Pandora client, right-click Home > User > Change password…). For other users, we recommend that the administrator logs in and either changes the passwords before handing out login details or deletes them and creates their own set of users. The other default users (other than admin) are mainly for getting started or demonstrations.

    Got an error message? Click here to troubleshoot.

  3. If you don't already have a license key, you will need to request one when you first log into Experian Pandora. On the License Key screen, clicking the Email button will populate an email with the information. Send the email, and when you receive your license key, paste it here.

Client SSL configuration

The server ships with a built-in self-signed SSL certificate that is used by the Web Server and server-client communications. An alternative SSL certificate can be installed by uploading the Key file and Certificate file through the client as described in the "Secure communications" section of the user manual.

In order to connect to the server after the certificate update, this certificate (and any parent certificates in the chain) must have been loaded into the default TrustStore for the client application. The following example illustrates how to import certificates into the TrustStore for the Experian Pandora client.

This example assumes that

  • The Experian Pandora client may be found in C:\Program Files\Experian\Pandora <version>\ and refers to this directory as %INSTALL_ROOT%
  • The client machine has a 64-bit architecture
  • There is a JDK installed on the client machine containing keytool.exe and the JDK/bin directory is defined in %PATH%
  • The server certificate file is a PEM encoded file in C:\Temp\MyServerCertificate.crt
  • The file %INSTALL_ROOT%\java64\jre\lib\security\cacerts uses a store password "changeit"
  1. In a command window running as Admin change directory to

  2. Type:

    >keytool –keystore cacerts –importcert –alias MyServerSSLCertificate –file c:\Temp\MyServerCertificate.crt

If you are not running as Administrator, you will see an error message saying "access denied".

Alternatively, you may load the certificate into a separate keystore and specify it on the Experian Pandora client command line as:

-Djavax.net.ssl.trustStore=c:\temp\keystore.jks --Djavax.net.ssl.trustStorePassword=xyz

Note that you should also load this certificate into your browser's TrustStore if you use the secure REST API.