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Effective date: -
Last updated: October 2023
As part of our commitment to providing a high-quality, fast and reliable service, EDQ has Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products, specifically:
This Fair Usage Policy contains the guidelines for customers’ use of the EDQ SaaS products to ensure that each customer should have a consistently high-quality experience. EDQ takes measures to ensure usage is within reasonable parameters and in accordance with the license (“Fair Use”).
EDQ SaaS products offer a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.
The vast majority of our customers use their service considerately and their usage levels during peak hours don't disproportionately affect the shared network and service capacity. However, even though only a very small number of our customers may use the service inappropriately, such activity has the potential to affect the service for others. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.
Customers’ usage of EDQ SaaS products is monitored on a continuous basis to ensure Fair Use. Where a customer generates an exceptionally high load over a short period of time, EDQ reserves the right to restrict the volume of transactions to be processed in our service on behalf of that customer in order to protect EDQ’s platform and other customers’ usage. This applies to all license types – including per click, annual and per seat. We consider Fair Use to also include:
The Fair Use limit under an Annual License is 1,000,000 address searches per year. This equates to over 2700 address searches per day based on a daily average.
For information on Hosted Aperture Data Studio, there is a separate Hosted Aperture Data Studio Fair usage policy.
EDQ understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted by the customer, EDQ request to be informed with as much notice as possible to ensure that service delivery remains consistently high. Please contact your Account Manager in the first instance.
This Fair Usage policy may be updated from time to time, and the latest version of the document is available from the Self Service Portal.
You can check the availability status of EDQ’s SaaS services and can sign up for email updates on scheduled maintenance and service incidents. If you need additional information contact your EDQ Account manager.