SaaS fair usage policy

View all our T&Cs and policies.

Effective date: -
Last updated: October 2023

As part of our commitment to providing a high-quality, fast and reliable service, EDQ has Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products, specifically:

  • Experian Address Validation
  • Global Intuitive
  • Address Validation REST
  • Address Validation SOAP (v1, v2, v3)
  • Experian Email Validation
  • Experian Phone Validation
  • Phone Validation North America (v1)
  • Reverse Phone Append (v1, v2)
  • EDQ for Salesforce
  • EDQ for MS Dynamics
  • EDQ for Oracle
  • EDQ Hosted Aperture Data Studio

This Fair Usage Policy contains the guidelines for customers’ use of the EDQ SaaS products to ensure that each customer should have a consistently high-quality experience. EDQ takes measures to ensure usage is within reasonable parameters and in accordance with the license (“Fair Use”).

Why do we have a Fair Usage Policy?

EDQ SaaS products offer a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.
The vast majority of our customers use their service considerately and their usage levels during peak hours don't disproportionately affect the shared network and service capacity. However, even though only a very small number of our customers may use the service inappropriately, such activity has the potential to affect the service for others. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.

This Fair Usage Policy

Customers’ usage of EDQ SaaS products is monitored on a continuous basis to ensure Fair Use. Where a customer generates an exceptionally high load over a short period of time, EDQ reserves the right to restrict the volume of transactions to be processed in our service on behalf of that customer in order to protect EDQ’s platform and other customers’ usage. This applies to all license types – including per click, annual and per seat. We consider Fair Use to also include:

  • The Internal use of EDQ SaaS products.
    • Internal usage of the EDQ SaaS products is charged annually on a per-seat basis.
    • Fair Usage of the product is defined in terms of the number of address searches per-seat per-day.
    • The Fair Use limit for internal usage is 500 address searches per-seat per-day. This equates to over 60 searches per-seat per-hour, based on an eight hour day.
  • The External use of EDQ SaaS products:
    • External usage is when the product is used on a customer-facing website.
    • An annual license is required and there is a fixed price annual fee (not charged on a per-click basis).

The Fair Use limit under an Annual License is 1,000,000 address searches per year. This equates to over 2700 address searches per day based on a daily average.

For information on Hosted Aperture Data Studio, there is a separate Hosted Aperture Data Studio Fair usage policy.

Extenuating Circumstances

EDQ understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted by the customer, EDQ request to be informed with as much notice as possible to ensure that service delivery remains consistently high. Please contact your Account Manager in the first instance.

Changes to the Fair Usage Policy

This Fair Usage policy may be updated from time to time, and the latest version of the document is available from the Self Service Portal.

Service Maintenance and Incidents

You can check the availability status of EDQ’s SaaS services and can sign up for email updates on scheduled maintenance and service incidents. If you need additional information contact your EDQ Account manager.