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USA & Canada

Availability: 24 hours a day, 7 days a week.

Call: (888) 712-3332

Submit a ticket: Customer Hub

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United Kingdom

Availability: 24 hours a day, 7 days a week.

Call: 0207 498 7788

Submit a ticket: Customer Hub

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Australia & New Zealand

Availability: 24 hours a day, 7 days a week.

Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney)

Email: qassupport@au.experian.com

Brazil

Address: Serasa Experian
Av. das Nações Unidas, 14.401 – Torre C-1 – Cond. Parque da Cidade Conj.
Vila Gertrudes
CEP 04794-000
São Paulo, SP

Email: hotlinecampanhasms@br.experian.com

Europe, the Middle East & Africa

Availability: 09:00 - 12:00 and 13:00 - 17:00 (except for weekends and public holidays).

Call: +33 (0)1 70 39 43 43

Email: ems.support@experian.com

Critical vulnerability in Apache Log4j library (log4shell)

Experian is fully aware of the log4j security vulnerability. Experian Cyber Threat Intelligence (CTI) team continues to monitor and assess this vulnerability, including any potential impact to Experian systems. Experian has identified systems that may be impacted by this vulnerability and implemented mitigating controls such as the deployment of IPS signatures in active blocking mode, WAF signatures in active blocking mode, and antivirus signature updates. Our perimeter at this time is fully remediated.

Experian continues to monitor the network and environments for suspicious activities. Additional calculated measures are taken as needed based on the results of monitoring.

On 9th of December 2021, Proof-of-Concept (PoC) exploits for a new critical zero-day vulnerability affecting Apache Log4j version 2.0 to 2.14.1, resulting in remote code execution (RCE) being made publicly available. This is being tracked as CVE-2021-44228.  

The security and safeguarding of information entrusted to Experian is one of the top priorities of our business, so we invest extensively, and must be constantly vigilant in protecting our data. Experian treats information security as a priority and performs appropriate analysis and remediation (where applicable) for these types of vulnerabilities. We operate a defense in depth approach utilizing layered controls and protection mechanisms across our infrastructure.

Experian is fully aware of the log4j security vulnerability. Experian Cyber Threat Intelligence (CTI) team continues to monitor and assess this vulnerability, including any potential impact to Experian systems. Experian has identified systems that may be impacted by this vulnerability and implemented mitigating controls such as the deployment of IPS signatures in active blocking mode, WAF signatures in active blocking mode, and antivirus signature updates. Experian continues to monitor the network and environments for suspicious activities. Additional calculated measures are taken as needed based on the results of monitoring.

Between 10th and 13th of December Experian Data Quality identified and fixed all impacted Log4j instances on our hosted SaaS products, as well as implementing various mitigations against the attack.

New product names

Since 13th of July, 2020, some of our product names have changed to simplify and streamline our product portfolio. The new names should now be reflected in all the legal documents and our sites/portals.

Old name Current name
Address Validate (REST v1) Address Validation (REST v1)
Address Validate (REST v2), Global Intuitive Address Validation (REST v2)
Address Validate (SOAP), Pro On Demand Address Validation (SOAP)
Email Validate - Real Time Email Validation
Email Validate - Batch Automated Batch Email Validation
Aperture Email Validation Experian Email Validation
Global Mobile Validate Phone Validation
Aperture Phone Validation Experian Phone Validation
Phone Validate USA Phone Validation (North America v1)
Clean Web Services Clean API
QAS for MSDCRM Experian Data Validation for MS Dynamics
QAS for Oracle Experian Data Validation for Oracle
QAS for Salesforce Experian Data Validation for Salesforce
Aperture Enrichment Experian Enrichment