This section provides answers to frequently asked questions and offers guidance on some common issues you might come across when using the API.
To check service availability, go to the service status page. There you can see if there are any current issues and you can subscribe to updates, so you're always informed about the status of the service.
In order to use our services, you need to ensure that certain IP addresses and address ranges (listed below) are accessible to you (i.e. not blocked by your firewalls).
You might be experiencing issues with TLS compatibility. TLS 1.2 and SHA-256 support is required of the client by https://api.experianaperture.io. If your client does not know about, use or support these then you will see problems. In .NET you will get the following exception WebExceptions - Underlying connection closed. This is a result of .NET 4.5 and below defaulting to use TLS 1.1. To solve this problem in .NET, either recompile in .NET 4.6 or above (which defaults to TLS 1.2) or add the following line to your program:
ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12
Whenever a service or system communicates over a network, local or external, failures can happen. These can be attributed to a variety of causes, including: maintenance activity, service delivery impacting incidents, user errors or transient network issues along the internet routed path. While we design our systems to be highly resilient, it's impossible to offer services that are never impacted by some of these scenarios.
We recommend that you design your application to tolerate these failures. At a minimum, we suggest that it handles timeouts and employs retries.