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Effective date: February 2018
Last updated: February 2018
The purpose of this document is to describe the Services that the Experian Professional Services team will perform.
Professional Service Quotation Line Item |
Service Description |
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Prof Serv: Installation & Configuration (where the Quotation contains Licenced Materials) | Experian Professional Services will assist You in getting the optimal functionality from the Licenced Materials specified in the Quotation. This includes a full explanation of the product and data maintenance advice and ideas for handling the most commonly encountered errors. |
Prof Serv: Accreditation | Experian Professional Services will visit Your designated office to take the Licenced Materials which have been integrated into Your systems through a range of checks. These checks include, but are not limited to, product functionality, integration stability, usability and confirming that the Licenced Materials are set up correctly. Once the checks are completed, You are provided with an EDQ Accreditation. |
Prof Serv: Batch without Suppression Training (onsite) | Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for up to six attendees. The training will provide attendees with an understanding of Batch and the data sets specified in the Licenced Materials in the Quotation, how to perform basic runs with Your sample data. For the avoidance of doubt, the sample data will be Your Data and run on Your own computers. |
Prof Serv: Batch with Suppression Training | Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for up to six attendees. The training will provide attendees with an understanding of Batch and the data sets specified in the licenced Materials in the Quotation. For the avoidance of doubt, this will include:
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Prof Serv: Training (Other) | For Training – QAS Batch Matchcodes Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the following:
For Training – QAS Unify Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the following:
Training – Datasets Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the data sets listed in the Quotation. Training – Experian Pandora Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services which may include (but is not limited to):
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Prof Serv: Pandora Consultancy | This session may include, but is not limited to, mentoring on Pandora use, training on specific aspects of Pandora or general consultation about Pandora. |
Prof Serv: Scoping Workshop | If for a Product Upgrade: You will be provided with a consultancy led activity which consists of a workshop with key stakeholders to understand how Your current Licenced Materials are integrated within Your Applications. If for a Product Landscaping Review You will be provided a consultancy led activity which identifies what products are being used on Your systems, licence compliance and advice on utilisation of products. Other If for a general Scoping Workshop, You will be provided with consultancy to establish your requirements. The scope of work will be defined thereafter. |
Prof Serv: International Address Capture Solution | On-premise web service solution for the provision of international address lookups. |
Prof Serv: Batch Web Service | On-premise web API providing address matching and suppression functionality. This comprises a one day installation of Batch Web Service and one of API guidance. |
Prof Serv: Enterprise & Maintenance | This includes but is not limited to support on a bespoke solution or workflow built for you, general consultation on the current solution for each Contract Year. |
Prof Serv: Data Migration | A Professional Services consultant will assist You with the migration of Your data through the Licenced Materials and Services as set out in the Quotation. |
Prof Serv: Data Quality Assessment Prof Serv: Data Process Assessment |
The Service comprises:
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