Service Descriptions

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Effective date: February 2018
Last updated: February 2018

1. Professional Services Service Descriptions

1.1 Introduction

The purpose of this document is to describe the Services that the Experian Professional Services team will perform.

1.2 Service Descriptions

Professional Service Quotation Line Item	Service Description
Prof Serv: Installation & Configuration (where the Quotation contains Licenced Materials)	Experian Professional Services will assist You in getting the optimal functionality from the Licenced Materials specified in the Quotation. This includes a full explanation of the product and data maintenance advice and ideas for handling the most commonly encountered errors.
Prof Serv: Accreditation	Experian Professional Services will visit Your designated office to take the Licenced Materials which have been integrated into Your systems through a range of checks. These checks include, but are not limited to, product functionality, integration stability, usability and confirming that the Licenced Materials are set up correctly. Once the checks are completed, You are provided with an EDQ Accreditation.
Prof Serv: Batch without Suppression Training (onsite)	Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for up to six attendees. The training will provide attendees with an understanding of Batch and the data sets specified in the Licenced Materials in the Quotation, how to perform basic runs with Your sample data. For the avoidance of doubt, the sample data will be Your Data and run on Your own computers.
Prof Serv: Batch with Suppression Training	Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for up to six attendees. The training will provide attendees with an understanding of Batch and the data sets specified in the licenced Materials in the Quotation. For the avoidance of doubt, this will include: Suppression dataset training, including demonstration of how the suppression data is sourced and how to use the suppression datasets within Batch. The Customer will be taken through a suppression run with their own data during the sessions.
Prof Serv: Training (Other)	For Training – QAS Batch Matchcodes Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the following: Introduction to Matchcodes Match types Different types of Matchcodes Verified and non-verified addresses The objective of the session is to provide to attendees a good understanding of what Matchcodes are and how to evaluate the quality of Your addresses. For Training – QAS Unify Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the following: Experian’s QAS’s Unify (Unify) de-duplication software Analysis of Your rules for defining a duplicate and how this can be achieved within Unify Training with respect to configuring Unify (single file and cross file deduplication sessions) A sample of Your Data is used by You during the training sessions Training – Datasets Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services for the data sets listed in the Quotation. Training – Experian Pandora Each session purchased as part of the Services specified on the Quotation will comprise on-site training by Experian Professional Services which may include (but is not limited to): Pandora Basics – overview of Pandora key functionalities and features Discovery – how to carry out data analysis work Transforming and Cleansing – training with respect to manipulating Your Data into a desired format, integration of Pandora with Batch API to perform address cleansing activities Reporting and Outputs – report generation through Pandora DQ Monitoring – rule creation in order to monitor the quality of Your Data on an ongoing basis Administration – provide an overview of Pandora administration settings and maintenance options Advanced – overview of advanced features of Pandora
Prof Serv: Pandora Consultancy	This session may include, but is not limited to, mentoring on Pandora use, training on specific aspects of Pandora or general consultation about Pandora.
Prof Serv: Scoping Workshop	If for a Product Upgrade: You will be provided with a consultancy led activity which consists of a workshop with key stakeholders to understand how Your current Licenced Materials are integrated within Your Applications. If for a Product Landscaping Review You will be provided a consultancy led activity which identifies what products are being used on Your systems, licence compliance and advice on utilisation of products. Other If for a general Scoping Workshop, You will be provided with consultancy to establish your requirements. The scope of work will be defined thereafter.
Prof Serv: International Address Capture Solution	On-premise web service solution for the provision of international address lookups.
Prof Serv: Batch Web Service	On-premise web API providing address matching and suppression functionality. This comprises a one day installation of Batch Web Service and one of API guidance.
Prof Serv: Enterprise & Maintenance	This includes but is not limited to support on a bespoke solution or workflow built for you, general consultation on the current solution for each Contract Year.
Prof Serv: Data Migration	A Professional Services consultant will assist You with the migration of Your data through the Licenced Materials and Services as set out in the Quotation.
Prof Serv: Data Quality Assessment Prof Serv: Data Process Assessment	The Service comprises: Data Quality Assessment: Your Data is assessed for data accuracy and integrity. Data Process Assessment: Your Data is mapped across your current business processes and data quality issues are identified Data Prioritisation: Your Data is prioritised in accordance with your business objectives. The outcome is to provide you with a method of prioritising data and process improvement actions to help develop your data strategy.