Delivery Point Validation (DPV)

DPV is used by the United States Postal Service to validate whether an address is deliverable. It also provides information on the exact delivery point, for example, an apartment or suite number.

Why is my account locked?

You have encountered a seed address. A seed address is a non-existent address that will deactivate DPV functionality if it is searched upon. Seed addresses are used to prevent the illegal creation of verified address lists.

How do I unlock my account?

1. Log in to the Self Service Portal.
2. Click the Unlock DPV button displayed in the banner on the dashboard.
3. Answer the two questions relating to the seed address you encountered.
4. Click Unlock DPV.