Contact support

If you're an existing customer, please quote your account reference when you contact us.

You can also check the current status of our online products by visiting our Service status page.

USA & Canada

Availability: 24 hours a day, 7 days a week.

Call: (888) 712-3332

Submit a ticket: Customer Hub

(call our support line if you need a login)

United Kingdom

Availability: 08:30 - 18:00 (except for weekends and England and Wales public holidays).

Call: 0800 197 7920

Submit a ticket: Customer Hub

(call our support line if you need a login)

Australia & New Zealand

Availability: 24 hours a day, 7 days a week.

Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney)

Email: qassupport@au.experian.com

Brazil

Address: Serasa Experian
Av. das Nações Unidas, 14.401 – Torre C-1 – Cond. Parque da Cidade Conj.
Vila Gertrudes
CEP 04794-000
São Paulo, SP

Email: hotlinecampanhasms@br.experian.com

Europe, the Middle East & Africa

Availability: 09:00 - 12:00 and 13:00 - 17:00 (except for weekends and public holidays).

Call: +33 (0)1 70 39 43 43

Email: ems.support@experian.com

Some of our product names are changing

From the 13th of July, 2020, we're changing some of our product names to simplify and streamline our portfolio. While there will be no impact to our service or the delivery of our products, the new names will be reflected in all legal documents and on our sites and portals. Please note that you may still see the current product names until the end of 2020.

Current name New name (from Jul 13th, 2020)
Address Validate (REST v1) Address Validation (REST v1)
Address Validate (REST v2), Global Intuitive Address Validation (REST v2)
Address Validate (SOAP), Pro On Demand Address Validation (SOAP)
Email Validate - Real Time Email Validation
Email Validate - Batch Automated Batch Email Validation
Aperture Email Validation Experian Email Validation
Global Mobile Validate Phone Validation
Aperture Phone Validation Experian Phone Validation
Phone Validate USA Phone Validation (North America v1)
Clean Web Services Clean API
QAS for MSDCRM EDQ for MS Dynamics
QAS for Oracle EDQ for Oracle
QAS for Salesforce EDQ for Salesforce
Aperture Enrichment Experian Enrichment