If you're an existing customer, please quote your account reference when you contact us. Check the status page for the current status of our services.
Availability: 24 hours a day, 7 days a week.
Call: +61 (0) 3 8622 1655 (Melbourne) or +61 (0) 2 8907 7272 (Sydney)
Email: qassupport@au.experian.com
Address: Serasa Experian
Av. das Nações Unidas, 14.401 – Torre C-1 – Cond. Parque da Cidade Conj.
Vila Gertrudes
CEP 04794-000
São Paulo, SP
Availability: 09:00 - 12:00 and 13:00 - 17:00 (except for weekends and public holidays).
Call: +33 (0)1 70 39 43 43
Email: ems.support@experian.com
Availability: 24 hours a day, 7 days a week.
Call: (888) 712-3332
Submit a ticket: Customer Hub
(call support if you need a login)
Availability: 24 hours a day, 7 days a week.
Call: 0207 498 7788
Submit a ticket: Customer Hub
(call support if you need a login)
Welcome to Experian Data Quality, we're delighted to have you as a customer!
Here's an overview of the support and service framework for our customers in the United Kingdom.
When you join us, you'll hear from the Customer Success team, might get help from Customer Support and be assisted by our Professional Services team for any additional deliveries:
Within the first month of signing, your dedicated Customer Success Manager (CSM) will set up an introductory call to discuss your requirements and needs. They will be your main point of contact and have regular check-ins throughout your contract. Feel free to contact them at any point.
Contact our friendly customer support for any product or technical queries: email us or call 0207 498 7788.
Depending on your products and requirements, you may need some consultancy. A Delivery Consultant will get in touch to discuss timescales for the upcoming project and arrange a kick-off meeting. From this initial contact, Delivery Consultants have a 2-week lead time, allowing any prerequisites to be met and all appropriate resources aligned. Once your delivery is complete, the Professional Services team will take over and obtain your sign-off. At this point you'll be asked to complete a short survey to help us improve in the future.
Experian is fully aware of the log4j security vulnerability. Experian Cyber Threat Intelligence (CTI) team continues to monitor and assess this vulnerability, including any potential impact to Experian systems. Experian has identified systems that may be impacted by this vulnerability and implemented mitigating controls such as the deployment of IPS signatures in active blocking mode, WAF signatures in active blocking mode, and antivirus signature updates. Our perimeter at this time is fully remediated.
Experian continues to monitor the network and environments for suspicious activities. Additional calculated measures are taken as needed based on the results of monitoring.
On 9th of December 2021, Proof-of-Concept (PoC) exploits for a new critical zero-day vulnerability affecting Apache Log4j version 2.0 to 2.14.1, resulting in remote code execution (RCE) being made publicly available. This is being tracked as CVE-2021-44228.
The security and safeguarding of information entrusted to Experian is one of the top priorities of our business, so we invest extensively, and must be constantly vigilant in protecting our data. Experian treats information security as a priority and performs appropriate analysis and remediation (where applicable) for these types of vulnerabilities. We operate a defense in depth approach utilizing layered controls and protection mechanisms across our infrastructure.
Experian is fully aware of the log4j security vulnerability. Experian Cyber Threat Intelligence (CTI) team continues to monitor and assess this vulnerability, including any potential impact to Experian systems. Experian has identified systems that may be impacted by this vulnerability and implemented mitigating controls such as the deployment of IPS signatures in active blocking mode, WAF signatures in active blocking mode, and antivirus signature updates. Experian continues to monitor the network and environments for suspicious activities. Additional calculated measures are taken as needed based on the results of monitoring.
Between 10th and 13th of December Experian Data Quality identified and fixed all impacted Log4j instances on our hosted SaaS products, as well as implementing various mitigations against the attack.
