Troubleshoot

When the Configuration app is launched it may not fully load with the pages appearing blank. This can happen when the Power Apps component framework for canvas app feature hasn't been enabled. To enable this feature in an environment:

1. Sign in to Power Apps.
2. Select the Settings cog in the top right and then select Admin center.
3. On the left pane select Manage and then Environments.
4. Select the environment where you want to enable this feature and then select Settings.
5. Expand Product and select Features.
6. From the list of available features, turn on Power Apps component framework for canvas apps, and then select Save.

What you do next depends on whether you experienced this when installing our solution for the first time or upgrading:

• If you were installing for the first time, simply delete the solution and import it again with the feature already enabled.
• If you were upgrading, make sure the feature is enabled and then export your configuration by following our guide and using the direct URL option detailed. Delete the solution and then import it again before carrying out the import configuration steps, which will now be possible via the user interface in the Experian Data Validation Configuration Power App.

When entering your authentication token within the Configuration app a number of issues can be encountered and resolved by taking action in the Self Service Portal:

• Token is not valid.
• Token is valid, but not licensed for address/email/phone validation.
• Token is valid, but the license has expired.
• Token is valid, but currently disabled.
• Token is valid, but your security settings are restricting its use to particular IP addresses, host URLs or origin domains.

Sometimes the security settings applied to the token can result in the request being blocked by Cross-Origin Resource Sharing (CORS) policy or network issues could be encountered.

If security settings have been applied but not configured correctly for the Power Platform then API requests will be blocked and an error message will be shown in the browser console. Refer to our FAQ on security settings to ensure you've added the required Microsoft domains/URLs.

In the case of network issues, simply try validating the token again.

For additional help please reach out to our customer support team.

You may see the following error underneath your fields when attempting validation:

This may be accompanied by an error in the browser console, for example:

If this happens please follow the form configuration steps again to ensure all the necessary configuration has been carried out.

The solution will remember the last country you selected and show that the next time you go to add an address.

After validation of an address, email or phone number, a JavaScript error may occur.

TypeError: Cannot read properties of null (reading 'setValue').

This only occurs in version 4.0.131 of the app where validation results (message or timestamp) fields have not been mapped onto the form being used.

Create and add the Validation Message and Validation Timestamp fields to the form where the issue occurs. If you don't want to display these fields to your users, you can hide them form view.