Troubleshoot

1. Download both Entrust and GlobalSign files.

2. Extract the files.

3. Install the certificates in the correct certificate stores, according to your platform:

   	Trusted Root	Intermediate	Personal
   Entrust	EntrustCA EntrustRootCA-G2	EntrustCA-L1K	api.experianmarketingservices.com
   GlobalSign	GlobalSignRoot-R3	GlobalSigncloudsslsha2g3r3	EDQincapsula

For further help contact us.

In order to use our services, you need to ensure that certain IP addresses (listed below) are accessible to you (i.e. not blocked by your firewalls).

• 167.107.82.39
• 45.60.31.210
• 45.60.32.212
• 45.60.33.210
• 45.60.34.212
• 45.60.35.210
• 45.60.36.212
• 45.60.37.210
• 45.60.38.212
• 45.60.39.210
• 45.60.40.212

Use our upgrade instructions to get our newest Reverse Phone Append.