Troubleshoot

If you are getting SSL Certificate errors, your SSL certificates might have expired. You will need to update your certificates with the relevant certificate files.

1. Download both Entrust and GlobalSign files.

2. Extract the files.

3. Install the certificates in the correct certificate stores as shown below:

   	Trusted Root	Intermediate	Personal
   Entrust	EntrustCA EntrustRootCA-G2	EntrustCA-L1K	updates.qas.com
   GlobalSign	GlobalSignRoot-R1	GlobalSigncloudsslsha2g3r3	EDQincapsula

For further help contact us.

To check service availability, go to the service status page. There you can see if there are any current issues and you can subscribe to updates, so you're always informed about the status of the service.

In order to use our services, you need to ensure that certain IP addresses and address ranges (listed below) are accessible to you (i.e. not blocked by your firewalls).

• 45.60.31.210
• 45.60.33.210
• 45.60.35.210
• 45.60.37.210
• 45.60.39.210
• 45.60.103.210
• 167.107.80.232
• 205.174.45.16