This section offers guidance on some common issues you might come across when using the API.

To check service availability, go to the service status page. There you can see if there are any current issues and you can subscribe to updates, so you're always informed about the API's uptime and downtime.

To check if your token is working correctly, you need to test it, by sending an API request. If you get a response code of 403, check out My token.

Check out Timeouts to find out more about the API's response time.

Check out Costs to find out more about the scenarios when you will incur a cost.

You can only specify one search key per dataset. If you specify the same search key multiple times when you submit a request, e.g.

"global_address_key": "aWQ9TE9UIDc5IDIgQ0hBTVBBR05FIFNUUkVFVCwgUEVUUklFIFFMRCA0NTAyLCBBdXN0cmFsa
WF-YWx0X2tleT1HQVFMRDE1NTcxOTk5MH5kYXRhc2V0PUFVU19HTkFGfmZvcm1hdGlkPUdBUUxEMTU1NzE5OTkwfnFsPTIzfm
dlbz0w", "global_address_key": "aWQ9QWhtZWQgQWwgSmFiZXIgU3RyZWV0LDUgQWwgS3V3YXl0LEt1d2FpdH5hbH
Rfa2V5PX5mb3JtYXRJZD1hMzk2NTU4Ny1iYjI1LTQ2YWQtOWQ2Yy1jYTgwNDhiZDQ0ZjZ+UUw9OX5nZW89MA"

  • Only the last one in the list will be used, provided the data format is application/json or application/x-msgpack.
  • Only the first one in the list will be used, provided the data format is application/xml.