Ensure that you're using Windows Installer version 4.5

Ensure that the security token you've entered is valid. If that doesn't work, contact Experian Data Quality support.

If you get this error message, Capture Application has not been installed. Please contact Experian Data Quality support.

Click Finish to exit the wizard then start the installation process again. If the error reoccurs, contact Experian Data Quality support.


The DPV lock occurs when a seed address is returned. A seed address is a non-existent address that will deactivate DPV functionality if it is searched upon. Seed addresses are used to prevent the illegal creation of verified address lists. Please log in to the Self Service Portal to unlock DPV functionality.

Capture Application


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